Privacy policy

Last updated: 4 November 2026

At Pulo & Peel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

1. Information We Collect

We may collect the following information:

  • Your name, email address and telephone number

  • Billing and delivery addresses

  • Order details and purchase history

  • Payment and transaction information processed through our payment providers

  • Information you provide when contacting us

  • Technical information such as your IP address, browser type and website usage data

We collect this information directly from you, automatically through our website and, where relevant, through Shopify and other service providers.

2. How We Use Your Information

We use your personal information to:

  • Process payments and fulfil orders

  • Arrange deliveries and provide order updates

  • Respond to questions and customer enquiries

  • Manage cancellations, refunds and customer support

  • Maintain and improve our website and services

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

  • Send promotional communications where permitted by law

3. Legal Basis for Processing

Under UK data protection law, we process personal information where we have a valid legal basis.

These may include:

  • Contractual necessity: To process orders, arrange delivery and provide customer support relating to purchases.

  • Legal obligations: To comply with tax, accounting and other legal requirements.

  • Legitimate interests: To protect our website, prevent fraud, respond to enquiries and improve our services, where our interests do not override your rights.

  • Consent: Where required for marketing communications and non-essential cookies.

You may withdraw consent at any time where consent is the legal basis for processing.

4. Sharing Your Information

We may share necessary personal information with trusted service providers who help us operate our business, including:

  • Shopify, which powers our online store

  • Payment processing providers

  • Delivery and courier companies

  • Website, technical and customer support providers

  • Marketing and analytics providers, where applicable

We may also disclose information when required by law.

We do not disclose your information to third parties for their own unrelated purposes unless permitted by law and appropriately explained to you.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential functions such as shopping carts, checkout and website security.

Depending on our store settings, we may also use cookies to understand website activity, improve our services or support advertising.

Where required by law, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the privacy controls available on our website and through your browser settings.

6. Data Security and Retention

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse.

We keep personal information only for as long as necessary for the purposes described in this policy. This includes retaining order and financial records where required by law, maintaining customer records where needed to provide services, and keeping correspondence where necessary to resolve enquiries or disputes.

When information is no longer required, we take appropriate steps to delete or anonymise it.

7. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your information in certain circumstances

  • Request restriction of how your information is used

  • Object to certain processing, including direct marketing

  • Request transfer of your information where applicable

  • Withdraw consent where processing relies on consent

These rights are subject to applicable legal requirements and exceptions.

To exercise your rights, please contact us at hello@puloandpeel.co.uk.

8. International Data Transfers

Our website is powered by Shopify, and some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure appropriate protection in accordance with applicable data protection law, including relying on recognised safeguards where required.

For further information about Shopify's privacy practices, please visit Shopify's Consumer Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any updates will be published on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pulo & Peel

Email: hello@puloandpeel.co.uk

You can also find our business contact details on our Contact Information page.

If you are unhappy with how we handle your personal information, you may also complain to the UK's Information Commissioner's Office (ICO) at www.ico.org.uk.